Zorgmedewerker helpt oudere patiënt

STANDBY
CARE

Many more care hours and capacity through a new digital core

Zorgmedewerker helpt oudere patiënt

STANDBY ZORG

Freelance platform grows

1000% in a year

Zorgmedewerker helpt oudere patiënt

STANDBY
CARE

Many more care hours and capacity through a new digital core

By smartly digitalizing, the care provider now helps more clients and has improved quality. And the great thing is: with this digitalization, we are also gradually working towards the freelance platform for the future. Bingo!

Industry

Industry

Care

Care

Phase

Phase

Developing, Growing

Developing, Growing

Solution

Solution

Portretfoto van Sepp Haans

Chat with Sepp

Chat with Sepp

Sepp collaborates with Standby Zorg on their platform.

Do you have any questions, challenges, or a good idea?

Sepp collaborates with Standby Zorg on their platform.

Do you have any questions, challenges, or a good idea?

Challenge

Challenge

Scaling not possible due to restrictive digital environment

Scaling not possible due to restrictive digital environment

Scaling not possible due to restrictive digital environment

Scaling not possible due to restrictive digital environment

It sounds unusual: a healthcare provider that does not directly deliver care. Yet this is precisely what Standby Zorg excels at. From the belief that care can be different, the organization offers home care in blocks from 3 consecutive hours up to 24 hours, during which clients receive all the care and attention they need. For providing that care, Standby Zorg connects its clients to skilled freelancers. This concept is catching on, and many clients and caregivers are signing up. “The growth caused us to hit a wall,” says Patty van de Wetering, product owner at Standby Zorg. “We were still processing everything in spreadsheets, scattered task lists, reports, and an outdated scheduling system.” That is why Standby Zorg contacted Freshheads in 2022: how can we create a digital environment that brings everything together and supports our mission and growth?

It sounds unusual: a healthcare provider that does not directly deliver care. Yet this is precisely what Standby Zorg excels at. From the belief that care can be different, the organization offers home care in blocks from 3 consecutive hours up to 24 hours, during which clients receive all the care and attention they need. For providing that care, Standby Zorg connects its clients to skilled freelancers. This concept is catching on, and many clients and caregivers are signing up. “The growth caused us to hit a wall,” says Patty van de Wetering, product owner at Standby Zorg. “We were still processing everything in spreadsheets, scattered task lists, reports, and an outdated scheduling system.” That is why Standby Zorg contacted Freshheads in 2022: how can we create a digital environment that brings everything together and supports our mission and growth?

It sounds unusual: a healthcare provider that does not directly deliver care. Yet this is precisely what Standby Zorg excels at. From the belief that care can be different, the organization offers home care in blocks from 3 consecutive hours up to 24 hours, during which clients receive all the care and attention they need. For providing that care, Standby Zorg connects its clients to skilled freelancers. This concept is catching on, and many clients and caregivers are signing up. “The growth caused us to hit a wall,” says Patty van de Wetering, product owner at Standby Zorg. “We were still processing everything in spreadsheets, scattered task lists, reports, and an outdated scheduling system.” That is why Standby Zorg contacted Freshheads in 2022: how can we create a digital environment that brings everything together and supports our mission and growth?

Solution

Solution

A digital core, fully tailored to the client

A digital core, fully tailored to the client

A digital core, fully tailored to the client

A digital core, fully tailored to the client

Standby Zorg's ambition is to make its groundbreaking care available to more target groups and types of care. Thus, in 2022, we started working on digitization, automation, and standardization. For all target groups, we created a dedicated digital portal. All data is now in one place, and everything works together seamlessly.


  • Freelancers: a digital registration flow and a My-portal to manage care requests, hours, and administration

  • Clients: their own My-portal for requesting and viewing their home care

  • Employees of Standby Zorg: a planning system and management environment

Standby Zorg's ambition is to make its groundbreaking care available to more target groups and types of care. Thus, in 2022, we started working on digitization, automation, and standardization. For all target groups, we created a dedicated digital portal. All data is now in one place, and everything works together seamlessly.


  • Freelancers: a digital registration flow and a My-portal to manage care requests, hours, and administration

  • Clients: their own My-portal for requesting and viewing their home care

  • Employees of Standby Zorg: a planning system and management environment

Standby Zorg's ambition is to make its groundbreaking care available to more target groups and types of care. Thus, in 2022, we started working on digitization, automation, and standardization. For all target groups, we created a dedicated digital portal. All data is now in one place, and everything works together seamlessly.


  • Freelancers: a digital registration flow and a My-portal to manage care requests, hours, and administration

  • Clients: their own My-portal for requesting and viewing their home care

  • Employees of Standby Zorg: a planning system and management environment

Mobiele telefoons met Standby Zorg app
Mobiele telefoons met Standby Zorg app
Schermen omgeving Standby Zorg platform
Schermen omgeving Standby Zorg platform
Mobiele telefoons met dossierfunctie in Standby Zorg app
Mobiele telefoon met planning in Standby Zorg app
Mobiele telefoon met planning in Standby Zorg app
Ouderenzorgverlening via zorgaanbieder Standby Zorg
Ouderenzorgverlening via zorgaanbieder Standby Zorg
Overzicht functionaliteiten Standby Zorg platform

Process

Process

Pragmatic and quick, with the mission in mind

Pragmatic and quick, with the mission in mind

Pragmatic and quick, with the mission in mind

Pragmatic and quick, with the mission in mind

Standby Zorg is on a mission. And so are we! Because we wanted to establish a digital core that supports Standby Zorg's admirable mission. We started with the biggest hurdle: the registration of freelancers. "A process with a monstrous spreadsheet and a lot of manual administration," said Nick Broers, designer at Freshheads. Within six weeks, it was replaced by digital onboarding and a Personal Environment for freelancers. Six weeks later, the digital environment for clients also became a reality. Once both target groups had been brought into the digital system, the scheduling could also be tackled. The outdated Care Assist was replaced with a custom scheduling system designed to support Standby Zorg's unique philosophy.

Standby Zorg is on a mission. And so are we! Because we wanted to establish a digital core that supports Standby Zorg's admirable mission. We started with the biggest hurdle: the registration of freelancers. "A process with a monstrous spreadsheet and a lot of manual administration," said Nick Broers, designer at Freshheads. Within six weeks, it was replaced by digital onboarding and a Personal Environment for freelancers. Six weeks later, the digital environment for clients also became a reality. Once both target groups had been brought into the digital system, the scheduling could also be tackled. The outdated Care Assist was replaced with a custom scheduling system designed to support Standby Zorg's unique philosophy.

Standby Zorg is on a mission. And so are we! Because we wanted to establish a digital core that supports Standby Zorg's admirable mission. We started with the biggest hurdle: the registration of freelancers. "A process with a monstrous spreadsheet and a lot of manual administration," said Nick Broers, designer at Freshheads. Within six weeks, it was replaced by digital onboarding and a Personal Environment for freelancers. Six weeks later, the digital environment for clients also became a reality. Once both target groups had been brought into the digital system, the scheduling could also be tackled. The outdated Care Assist was replaced with a custom scheduling system designed to support Standby Zorg's unique philosophy.

Result

Result

More quality, speed, and insight

More quality, speed, and insight

More quality, speed, and insight

More quality, speed, and insight

Patty: “Because our new environment supports all our detailed business processes instead of slowing them down, the quality of our processes—and thus our care—has increased.” Everything that could be standardized has been, while of course retaining personal attention for clients. The dragons of spreadsheets have left the building, and there are no longer loose clumps of info wandering around in various places. This gives the innovative care provider more insight, speed, and focus. Patty: “You can tell in every way that Freshheads has extensive experience in developing systems that put users first. The administrative tasks for all target groups have been reduced to the essentials. Care should be all about care, and digitization has truly ensured more (offline) attention for our clients.”

Standby Zorg is developing the freelance platform for healthcare

Standby Zorg is developing the freelance platform for healthcare

Standby Zorg is developing the freelance platform for healthcare

Standby Zorg is developing the freelance platform for healthcare

Originally, Standby Zorg is a mediator; in 1999, the organization started connecting self-employed healthcare providers with people in need of care. One of the goals of the organization is to consolidate those ±25 years of experience into a digital platform where the supply and demand of care are automatically matched. Nick: “All the steps we have taken with Standby Zorg in the past one and a half years are selected for that focal point on the horizon.” That supply and demand platform is going to happen. So, the last word has not been written on this yet.


Originally, Standby Zorg is a mediator; in 1999, the organization started connecting self-employed healthcare providers with people in need of care. One of the goals of the organization is to consolidate those ±25 years of experience into a digital platform where the supply and demand of care are automatically matched. Nick: “All the steps we have taken with Standby Zorg in the past one and a half years are selected for that focal point on the horizon.” That supply and demand platform is going to happen. So, the last word has not been written on this yet.


Originally, Standby Zorg is a mediator; in 1999, the organization started connecting self-employed healthcare providers with people in need of care. One of the goals of the organization is to consolidate those ±25 years of experience into a digital platform where the supply and demand of care are automatically matched. Nick: “All the steps we have taken with Standby Zorg in the past one and a half years are selected for that focal point on the horizon.” That supply and demand platform is going to happen. So, the last word has not been written on this yet.


"The Freshheads team understands what we want and thinks from our mission. The solutions that always arise from this are always better than what we initially thought of ourselves."

"The Freshheads team understands what we want and thinks from our mission. The solutions that always arise from this are always better than what we initially thought of ourselves."

"The Freshheads team understands what we want and thinks from our mission. The solutions that always arise from this are always better than what we initially thought of ourselves."

"The Freshheads team understands what we want and thinks from our mission. The solutions that always arise from this are always better than what we initially thought of ourselves."

Patty van de Wetering - product owner at Standby Zorg

Patty van de Wetering

Standby Care

Het draait allemaal om teamwork

Het draait allemaal om teamwork

Het draait allemaal om teamwork

Koen Emmers

Business strategist

Koen Emmers

Business strategist

Koen Emmers

Business strategist

Koen Emmers

Business strategist

Nick Broers

Designer

Nick Broers

Designer

Nick Broers

Designer

Nick Broers

Designer

Jeroen van den Nieuwenhuisen

Back-end developer

Jeroen van den Nieuwenhuisen

Back-end developer

Jeroen van den Nieuwenhuisen

Back-end developer

Jeroen van den Nieuwenhuisen

Back-end developer

Chris Cornelissen

Back-end developer

Chris Cornelissen

Back-end developer

Chris Cornelissen

Back-end developer

Chris Cornelissen

Back-end developer

Yannick van Bladel

Frontend developer

Yannick van Bladel

Frontend developer

Yannick van Bladel

Frontend developer

Yannick van Bladel

Frontend developer