Digital workshop program for mechanics delivers clarity and speed

2,461

vehicles registered

24,477

work orders processed

4,000

customer appointments made

Selfservice portal

Logistics

Becx Rentals ensures that the transport equipment rented by organizations is well maintained and can remain safe on the road. This also requires maintenance and repair work. In 2015, the number of vehicles in the Becx fleet increased dramatically, which also increased the workload in the workshop for mechanics. Processes were still managed with handwritten work orders, a large planning board on the wall, and individual phone calls. This resulted in a lack of overview and speed. “We wanted to make the entire workshop process more efficient and less error-prone,” says Saskia Winkelman, director at Becx Rentals. “And digitalization was the way to do that.”

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“

The process in the workshop is now much faster and communication with customers is clearer, which is why we are now truly recognized as a professional entity in the market.

– Saskia Winkelman, Director Becx Rentals

Solution

From handwritten work order to digital workshop

We designed an application where mechanics can view their work orders for that day, including a checklist that guides mechanics step by step through what needs to be done. The next step: developing a digital workshop program, including an online environment for planners and administrative staff. A digital customer portal was added to that, where customers can schedule appointments themselves 24 hours a day, report damage, and rent additional vehicles. Finally came the digital planning tool, which makes it possible to create the schedule, assign work orders, see which tasks are in the queue per mechanic, and have realtime insight into the status of all vehicles on site. This now provides a complete system to manage, control, and keep the workshop running.

Process

Digitizing in steps

Centraal Beheer and Freshheads have been working together since 2015. The Climate Store is part of a series of smart, innovative services. “Because of our previous experiences with Freshheads, we immediately had the confidence that they would make this a success,” Karin says. “The platform above all had to be user-friendly, and that succeeded. We see that users easily and quickly find what they are looking for!”

Result

More positive impact than expected

Thanks to the digital workshop program, the staff in and around the workshop now gets much more done, with more enjoyment at work. Saskia: “The shortage of technical staff in the labor market is no longer an obstacle to growth, because with the app we can also get less skilled staff up-to-speed.” The road to growth now no longer has obstacles for Becx Rentals, because the process is clearer, faster, and runs with fewer errors. “Communication to employees and to customers is much clearer, which is why we are now known as a professional and serious party.”