Sepp Haans

We are building one digital platform together with Ortessa for multiple customer portals

Platforms

Platformization

Sep 15, 2026

Ortessa is a fast-growing family of enterprising waste companies. The group includes Van Kaathoven, Rondo and Lammertyn.net. Ortessa wants to make its services smarter and more digital. That is why they are working with us on a joint platform where each company will soon have its own customer portal. Customers can arrange more themselves there and get better insight into their data and waste streams. For Ortessa itself, internal processes will become simpler and less manual work will be required.

A family of enterprising companies

The companies within Ortessa each have their own identity and specialism, but share the same ambition: dealing with waste and raw materials more smartly. Due to developments surrounding sustainability and reuse, organizations want more insight into their waste streams. Ortessa sees digitalization as a way to respond to this better and support customers more easily.

More convenience for Ortessa and its customers

Much of the contact still takes place via email or telephone. For example, customers register an order or request an extra emptying. In the new customer portals, they will soon be able to submit requests and view information themselves. For Ortessa, this means less manual work. As a result, employees have more time left for other tasks and for personal contact when that really adds value.

One platform for multiple companies

The companies within Ortessa work with different systems and each have their own way of working. The platform must therefore offer room for those differences and at the same time ensure more cohesion. Each organization retains its own look and feel and services, while the customer portals connect well to the systems already in use.

Why Ortessa chose Freshheads

This assignment requires more than just building a customer portal. Ortessa wants to support multiple companies from a single digital platform, while each company keeps its own systems and working method. Therefore, clear choices must be made beforehand about what the companies can use together and where room for difference remains necessary. We therefore look beyond just the platform itself from the very start. First, we map out what the companies and their customers need. From there, we make choices for the set-up and further development. In this way, the platform helps Ortessa to further digitalize its services step by step.

The first step has been taken

The first phase has been completed. The vision, user wishes and technical choices now form the basis for the first customer portal. It will be put into use later this year. In 2027, Ortessa will continue to build on its digital services.