We are building one digital platform together with Ortessa for multiple customer portals

A family of entrepreneurial businesses

The companies within Ortessa each have their own identity and specialism, but share the same ambition: handling waste and raw materials smarter. To achieve that ambition, Ortessa is investing heavily in digitalization. Together with Freshheads, the group is developing a digital platform that allows multiple companies to better serve their clients, without losing their own identity and entrepreneurship.

More convenience without losing personal contact

Rob Coppens, Customer Journey program manager, explains: "Personal contact remains important for Ortessa. It is precisely the proximity of our companies and the strong relationship with clients that make us successful. We see it as a strength that clients can simply call us and that we know each other, because a good conversation often delivers more than just an answer to a question. At the same time, we see that a growing group of clients has a need for speed, insight, and the ability to arrange things themselves. That is why we are developing new customer portals where clients can easily submit orders, request an extra emptying, or view information about their waste streams. This way, we combine the best of both worlds: personal contact where it adds value and digital solutions where they offer convenience and speed. For our employees, this means fewer administrative tasks and more time to help clients with advice, service, and sustainable solutions."

One platform for multiple companies

Although the companies within Ortessa share the same ambition, each company has its own specialism, systems, and working method. That is why we are building one digital platform that leaves room for those differences. This way, each company retains its own look, service, and entrepreneurship, while clients benefit from a modern and future-proof digital environment.

Building the next step together

For Ortessa, digitalization is part of a broader movement. The waste and raw materials sector is changing rapidly and demands new solutions. By smartly combining data, technology, and AI with craftsmanship and entrepreneurship, the group wants to accelerate the transition to a circular economy.

"We carefully researched a partner that fits our needs," says Rob Coppens. "We have confidently started the partnership with Freshheads. Together we are building a scalable digital foundation that grows with the ambitions of Ortessa and its companies."

The first step has been taken

The first phase has been completed. The foundation for the first customer portal is in place. With this, we show that it not only has to be smarter, but it can be smarter. Later this year, the first portal will go live. In 2027, we will continue to build on digital solutions that offer clients more convenience and make our services future-proof."